Delivery
When you place an order, we will estimate a delivery date for you based on the availability of your products and the delivery options. Please also note that the delivery rates for all the products we sell are weight-based.
Delivery will only be made when we have received payment in full from you and accepted your order.
We can deliver only to the address you have specified when ordering and that we deliver to. After the Product/s have been handed to you, all risk in them passes to you.
If we offer free delivery on any Product, delivery will be by the method we choose.
We cannot guarantee that we will meet any delivery date you require and events beyond our control (such as pandemics, strikes, supplier and other issues) may cause delays which we cannot control.
We will do our best to comply with any delivery instructions you specify but cannot guarantee to do so and will have no liability if we do not comply with them. If you have any such instructions, they must be clearly displayed in your order.
Please ensure that you provide us with the correct delivery address as any mistakes cannot be rectified and/or compensated for once we have shipped your order.
You must ensure that we can make the delivery; we have the right to charge additional delivery charges if a delivery is refused.
If delivery of your order is not possible for any reason, which may include (but not by way of limitation) an incorrect address, or no one being available to sign for or collect the order, an additional charge will be made to cover the additional delivery and administration costs.
Cancellation and Returns
If you are buying any Product from us as a consumer then the following provisions apply. They do not apply if you are not a consumer. Please note that your rights to cancel end as soon as we start to cut any Product which requires cutting. If you are not sure of your sizes, colours, styles or any other matter DO NOT MAKE THE ORDER UNTIL YOU ARE SURE.
We cannot offer Cancellation or Returns on Products which we have custom made for you, unless those Products are defective.
If you do not want the Product, our Cancellation and Returns Policy will apply and you must tell us within 14 days of receiving it and cancel this contract by emailing us or writing to us within the 14-day period at this address:4 Bushy Court, 20 Upper Teddington Road, Hampton Wick, Surrey,KT1 4DU. If you are writing to us, we suggest that you obtain proof of postage. After that period has expired, you have no right to cancel.
You may cancel your order before we dispatch it and we will refund you the amount you have paid us through the payment method you used when buying the Product.
Refunds or replacements will be issued only upon our receipt of the returned Product in unused, original condition, in the original packaging and with all original labels and original tags attached and any seals present, unbroken and intact.
You will need to ensure that the return is suitably packed to avoid damage and we recommend that you insure the Product to its full value whilst it is in transit to us. We suggest that you obtain proof that you have sent the Product to us, as you may need this to claim on any insurance policy you take up.
If you have used or damaged the Product, you may not be entitled to a refund.
If you receive a Product which:
- is of unsatisfactory quality; or
- is not fit for its purpose; or
- does not match the description of the Product that you ordered from us; or
- has faults when it is delivered to you; or
- has been damaged in transit,
you must tell us, by emailing us as soon as possible and within 15 days of delivery to arrange for its return. We may ask for photographic evidence or for a visit from the manufacturer, and the Product must not be returned until you have heard from us. We will pay the reasonable return shipment costs, only if these conditions have been complied with and we agree with your claim.
You agree that, for the purposes of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, we may confirm the terms of the agreement between you and us and the Product we are selling by email.
Any failure to comply with these provisions may mean that your right to a refund is lost.
If you are not buying as a consumer we will not accept returns.
All returns should be sent to the address we specify when we acknowledge your request – we are happy to arrange carriage (at your cost).You must include the date of your order, the order number, your name and address,and tell us what Product you are returning by emailing us
Buying Terms - read here